CORONAVIRUS UPDATE

we are now allowed to be open from 4th july 2020. The property is well designed with large amounts of space in communal areas so distance can be observed if necessary.

the garden is large and spacious and the house and barn are 2 separate properties but are next door so families can separate if desired we can help if need be to rearrange some sleeping areas if it helps. We have had training as have our staff to properly and thorough;y disinfect the property between bookings to keep you as safe as possible.

 

If you cannot come this summer and have booked to stay please let us know as soon as possible, we will try to rebook your dates and if successful (and only if successful) we can try to refund you. If we cannot rebook the dates, alas we cannot provide a refund of the deposit, but ask you not to pay the balance, thus sharing the financial loss. You can move the date but only to an out of season winter weekend t(in december, january or february for 2001 or 2002 not including christmas, new year or half term) thus moving your deposit, but we cannot change to a mid or high season date. Dates can only be moved once and you can give this booking to a family member.

we will help you if you want to try to claim with travel insurance.

 

f your booking is outside the timings of the lockdown, then at the moment normal terms and conditions of booking apply. If you find that you are unable to come for any reason, then you will need to claim from your insurers.

 

If you are due to pay your balance for a summer booking we are asking you to not send payment for this yet. We ask that it is settled 2 weeks before your arrival date, you are welcome to phone and discuss if you are worried. We will not cancel any booking where the balance has not been payed on time, as long as it is in place 2 weeks before you arrive.  If you decide not to come then you will need to claim with insurance for the amount you have already paid.

We value communication and respond to all emails within 24 hours, if you have not received a reply then telephone or try richdoubble@hotmail.com 

luckily there is the house plus barn they are separate properties but next door, so families can separate on site.. the dining areas in both house and barn are very large to enable distanced dining.

email familyholiday@rytongrange.com or richdoubble@hotmail.com 

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