booked dates are shown by a blue line
alas i am sorry but i cannot hold dates for guests due to other booking platforms allowing instant booking, so i cannot secure the dates unless paid for.
you can book securely online by clicking book now below or on any page, if you prefer you can also book securely with owners direct, Airbnb, Holiday Lettings, but they charge a booking fee on top of these charges.
PRICES AND BOOKING
all of our prices include VAT .When we registered for VAT we did not change our prices therefore if the vat rate changes our prices will remain the same..at the current rate. VAT registration number 331854408 from 1st october 2019
CHANGEOVER DAY IS TYPICALLY FRIDAY BUT IS FLEXIBLE FOR SHORT BREAKS ( ie WEEKENDS AND MIDWEEK BREAKS)
A BOOKING FOR BLOCKS OF WEEKS IE 1 WEEK OR MORE NEED TO BEGIN AND END ON A FRIDAY
MINIMUM STAY 2 NIGHTS
CHECK IN TIME IS USUALLY 4.30PM, THIS CAN BE EARLIER OUT OF SEASON DEPENDING ON ONWARD BOOKINGS BUT CANNOT EVER BE GUARANTEED see below for donation to charity required.
CHECK OUT TIME IS 10.00, THIS CAN BE LATER OUT OF SEASON DEPENDING ON ONWARD BOOKINGS BUT IS NOT GUARANTEED. see below regarding donation required
RYTON GRANGE CAN ONLY BE BOOKED SEPARATELY OUT OF PEAK SEASON. THE BARN IS NOT AVAILABLE TO BE BOOKED ALONE OWING TO ITS PROXIMITY TO RYTON GRANGE AND WINDOW ASPECTS.
IF YOU BOOK RYTON GRANGE WITHOUT THE BARN, NO ACCESS WILL BE GIVEN TO THE BARN OR HOME CNEMA SYSTEM, ALAS.
COTS ARE FREE OF CHARGE, YOU MUST BRING YOUR OWN BEDDING FOR BABY SAFETY.
EXTRA FOLD OUT BEDS ARE AVAILABLE ONLY WHEN THE BARN AND HOUSE ARE BOOKED TOGETHER, AND COST £50 EACH to include bedding , we have 4.WE NEED AT LEAST 14 DAYS NOTICE IF YOU NEED THESE.
BOOKING FORM AND TERMS CAN BE DOWNLOADED BELOW..
we prefer no more than 1dog but please do discuss with me. Bringing a dog means you understand the rules about dogs ..ie they must not be left alone in the property, not allowed on soft furnishings, beds, sofa, rugs and carpet , and you must leave no trace of dog behind when you go..hair, footprints or faeces insde or out. more then 1 dog post discussion will be charged £25 per dog. DOG POO found after a stay will be subject to £100 fine.
this can be hired from local hot tub hire company Mr Tubby.
we do not charge for 1 hot tub to come, the hot tub provider feels that a maximum of one tub should be enough for ryton grange, if you want more than 1 tub, we charge £100 for the extra heating and water (this is on top of the hire from mr tubby)
TO SLEEP 18 ..12 PLUS 6.. RYTON GRANGE PLUS BARN
3RD JANUARY 2020 to 13TH FEBRUARY 2020 £2520..per week, £1680 2 NIGHT WEEKEND , £1890 3 NIGHT WEEKEND/ 4 night MIDWEEK
14TH FEBRUARY 2020 TO 24TH FEBRUARY 2020 £2835 PER WEEK, £1942 2 NIGHT WEEKEND, £2205 3 NIGHT WEEKEND/4NT MIDWEEK
25TH FEBRUARY 2020 TO 2ND APRIL 2020 £2625 PER WEEK, £1732 2 NIGHT WEEKEND, £1942 3 NIGHT WEEKEND/4NIGHT MIDWEEK
3RD APRIL 2020 TO 20TH APRIL 2020 £2887 PER WEEK, £1995 2 NIGHT WEEKEND, £2205 3 NIGHT WEEKND/4NIGHT MIDWEEK
21ST APRIL 2020 TO 7THMAY 2020 £2625 PER WEEK, £1732 2 NIGHT WEEKEND, £1942 3 NIGHT WEEKEND/4NIGHT MIDWEEK
8TH MAY 2020 TO 10TH MAY 2020 £2730 PER WEEK, £1837 NIGHT WEEKEND, £2079 3 NIGHT WEEKEND/4NIGHT MIDWEEK
11THMAY 2020 TO 22ND MAY 2020 £2625 PER WEEK, £1732 2 NIGHT WEEKEND, 1942 3 NIGHT WEEKEND/4 NIGHT MIDWEEK
23RD MAY2020 TO I JUNE 2020 £2835 PER WEEK, £1942 2 NIGHT WEEKEND, £2205 3 NIGHT WEEKEND/4 NIGHT MIDWEEK
2ND JUNE 2020 TO 16TH JULY 2020 £2835 PER WEEK, £1942 2 NIGHT WEEKEND, £2205 3 NIGHT WEEKEND/4NIGHT MIDWEEK
17TH JULY 2020 TO 1ST SEPTEMBER 2020 £3045 PER WEEK, £2100 2 NIGHT WEEKEND,£2520 3 NIGHT WEEKEND/4 NIGHT MIDWEEK
2ND SEPTEMBER 2020 TO 22OCTOBER 2020 £2520 PER WEEK, £1680 2 NIGHT WEEKEND, £1890 3 NIGHT WEEKEND/4 NTMIDWEEK
23RD OCTOBER 2020 TO 2ND NOVEMBER 2020 £2835 PER WEEK £1942 2 NIGHT WEEKEND, £2205 3 NIGHT WEEKEND/4 NIGHT MIDWEEK
3RD NOVEMBER 2020 TO 21ST DECEMBER 2020 £2520 PER WEEK, £1680 2NIGHT WEEKEND, £1890 3 NIGHT WEEKEND/4 NIGHTMIDWEEK
22ND DECEMBER 2020 TO 2ND JANUARY 2021 £3465 PER WEEK, £2625 2 NIGHT WEEKEND, £2886 3 NIGHT WEEKEND/4NIGHT MIDWEEK
RYTON GRANGE ONLY FOR 12 GUESTS..
3RD JANUARY 2020 to 13TH FEBRUARY 2020 £1680 per week, £1260 2 night weekend, £1470 3 night weekend or midweek break
14TH FEBRUARY 2020 to 24th FEBRUARY 2020 £1890 per week, £1470 2 night weeknd, £1575 3 night weeknd /4 night midweek break
25TH FEBRUARY 2020 to 2ND APRIL 2020 £1680 per week, £1260 2 night weekkend, £1470 3 night weeknd/4 night midweek break
3RD APRIL 2020 to 20TH APRIL 2020 £1942 per week, £1470 2 night weekend, £1575 3 night weekend/4 night midweek break
21ST APRIL 2020 to 7TH MAY 2020 £1837 per week, £1365 2 night weekend, £1575 3 night weekend/4 night midweek break
8TH MAY 2020 to 10TH MAY 2020 £1890 per week, £1470 2 night weekend, £1575 3 night weekend/4 night midweek break
11TH MAY 2020 to 22ND MAY 2020 £1837 per week, £1365 2 night weekend, £1575 3 night weekend/4 night midweek break
23RD MAY 2020 to 1ST JUNE 2020 £1942 per week, £1575 per 2 night weekend , £1680 3 night weekend or 4 night midweek break
2ND JUNE 2020 TO 16TH JULY 2020 £1785 per week, £1470 per 2 night weekend, £1680 3 night weekend or 4 night midweek break
17TH JULY 2020 to 1ST SEPTEMBER 2020 £2210 per week, £1680 2 night weekend, £1890 3 night weekend break/4 night midweek break
2ND SEPTEMBER 2020 to 22ND OCTOBER 2020 £1680 per week, £1260 2 night weekend, £1470 3 night weekend/midweek break
23RD OCTOBER 2020 to 2ND NOVEMBER 2020 £2200 per week, £1470 2 night weekend, £1575 3 night weekend/4 night midweek
3RD NOVEMBER 2020 to 21ST DECEMBER 2020 £1680 per week, £1260 2 night weekend, £1470 3 night weekend/4 night midweek brask
22ND DECEMBER 2020 to 2ND JANUARY 2020, £2310 per week, £2016 2 night weekend break, £2268 3 night weekend
RYTON GRANGE WINTER COVID RATE FOR 6 PEOPLE IN 3 DOUBLE ROOMS
not including christmas new year and feb half term the rate is as follows
£1200 per week, £800 2 night weekend, £900 3 night weekend or 4 night midweek
BARN BOOKED ALONE TO SLEEP 6
2nd september 2020 to 22nd october 2020 £800 per week, £600 2 night weekend, £700 3 night weekend or 4 night midweek break
23rd october 2020 to 2nd november 2020 £900 per week, £700 2 night weekend, £750 3 night weekend/4 night midweek break
3rd november to 21st december 2020 £800 per week, £600 2 night weekend, £700 3 night weekend/4 night midweek break
22nd december to 2nd january 2020 £1100 per week, £960 2 night weekend, £1080 3 night weekend/4 night midweek break
3rd january 2021 to 13th february 2021 £800 per week, £600 2 night weekend, £700 3 night weekend/4 night midweek break
14th february to 23rd february £900 per week, £700 2 night weekend break, £750 3 night weekend or 4 night midweek break.
24th february to 2 april 2021 £800 per week, £600 2 night weekend, £700 3 night weekend/4 night midweek break
this includes a free cancellation window between 60 days to 2 days before arrival
PAYMENT INCLUDES EGYPTIAN COTTON LAUNDERED BED LINEN, EGYPTIAN COTTON TOWELS, CENTRAL HEATING, HOT WATER, CAKE, WIFI, also starter amounts of tea, coffee, milk, orange juice, kitchen and toilet paper, logs, washing up liquid, dishwasher tablets, hand soap, jay cloths, tea towels, bin bags, use of games barn.
CLEANING..we would like to draw your attention to the terms of booking, which state hat the property needs to be clean on departure, this means that someone in your party will need to clean the property before check out, this includes emptying bins, and ensuring the cooker is clean inside. We can offer a cleaning service to you, which can be arranged before or during your stay, this will cost £90 for the house alone and £150 for the house plus barn. Please contact me if you want to arrange this. The cleaners will come after your departure.
PLEASE INFORM US IN ADVANCE IF YOU NEED TO USE ANY OF THE EXTRA FOLD UP SINGLE BEDS (WE HAVE 4 AT £50 EACH..only available when barn is booked too), bedding will be provided for these extra beds. TRAVEL COTS (WE HAVE 4) AS THEY ARE NOT KEPT IN THE PROPERTY. they are free to borrow, but you need to bring your own bedding for baby safety..AND ALSO let us know in advance IF YOU WOULD LIKE TO USE THE STAIRGATES.
THESE OPTIONS DO NOT NEED TO BE ARRANGED AT TIME OF BOOKING, PLEASE HOWEVER GIVE AT LEAST 2 WEEKS NOTICE I CANNOT ALWAYS ARRANGE AT SHORT NOTICE.
We do not usually charge a damage deposit however we do expect you to take responsibility for our property and pay for any damages incurred during your stay.
A DAMAGE DEPOSIT WILL BE CHARGED TO ALL MALE PARTIES, AND TO LARGE EVENTS SUCH AS WEDDINGS .THIS WILL BE £200 PAYABLE ON COMPLETION OF BOOKING, THIS WILL COVER DAMAGES TO INTERNAL/EXTERNAL PROPERTY INCLUDING BED LINEN, FIXTURES, FURNITURE, EQUIPMENT, FURNISHINGS, IT WILL ALSO COVER COSTS OF CLEANING IF THE PROPERTY IS NOT LEFT CLEAN, AND IF THERE IS EXCESSIVE RUBBISH IE AFTER A WEDDING.
IF PETS ARE ALLOWED (BY PRIOR DISCUSSION) THEY MUST NOT BE LEFT ALONE IN THE PROPERTY, THEY ARE NOT ALLOWED TO GO ONTO ANY SOFT FURNITURE INCLUDING BEDS AND CARPET (TO PROTECT FUTURE GUESTS WILL ALLERGIES) AND YOU MUST PICK UP AFTER THEM OUTSIDE, LEAVE NO TRACE OF DOG BEHIND WHEN YOU LEAVE!! THE FIRST 2 WELL BHAVED DOGS CAN COME WITHOUT CHARGE, WE CHARGE £25 for a dog.
PAYMENT IS REQUIRED IN FULL AT TIME OF BOOKING IF LESS THAN 3 MONTHS BEFORE YOU CHECK IN, OR 50% DEPOSIT AND THE REMAINDER DUE 3 MONTHS BEFORE YOUR ARRIVAL DATE.
SECURE PAYMENT CAN BE MADE ON THIS WEBSITE BY CLICKING THE BOOK NOW BUTTON
PAYMENT CAN ALSO BE MADE BY BANK TRANSFER (DETAILS ON REQUEST) IF YOU PAY DIRECTLY YOU MUST LET ME KNOW SO I CAN UPDATE YOUR BOOKING AS IT DOES NOT OCCUR AUTOMATICALLY! WE REGRET WE NO LONGER ACCEPT PAYPAL BECAUSE OF THEIR HIGH FEES AND POOR REFUND OPTIONS.
CUSTOMERS MUST BE AWARE THAT APPROPRIATE CANCELLATION INSURANCE SHOULD BE TAKEN OUT BY YOURSELVES AT TIME OF BOOKING AS REFUNDS CANNOT BE MADE UNLESS PROPERTY CAN BE REBOOKED FOR THE DATES RESERVED . PLEASE BE AWARE THAT BOOKINGS MADE AFTER JANUARY 8TH 2021 ARE NOT COVERED BY MASTERCANCEL AND THEREFORE REFUNDS CAN ONLY BE GIVEN WITH RESPECT TO CANCELLATION IF WE ARE ORDERED TO CLOSE BY THE GOVERNMENT FOR COVID ONLY. BOOKINGS MADE FROM SEPTEMBER 2020 ARE MADE IN THE KNOWLEDGE THAT COVID COULD CAUSE ISSUE WITH YOUR BOOKING AND THEREFORE YOU NEED TO COVER YOUR STAY WITH THE APPROPRIATE INSURANCE. WE ARE NOT LIABLE IF YOU HAVE NOT TAKEN OUT INSURANCE.
NOTES ABOUT ACCESSIBILITY , CHILD SAFETY, SMOKING AND PETS
This property is a perfect family holiday home, children have been born here, lived and grown up and played here for many years, the garden is contained by hedge and fence and stairgates can be provided. There are roller blinds with blind cords, which have been properly and safely installed, but parents should still be aware of them and upper windows are lockable but it is your responsibility to ensure they are locked if need be during your stay. There are also many plants in the garden, we are unaware of any hazardous plants, but care and attention should be taken! Travel cots and a cot can be provided and are to be used at your own risk the mattresses will be clean and covered and are regularly renewed, but are for use for all (baby) guests.
This property is very old and has so many original features, this means however that the floors are uneven in places, there are sloping low ceilings in places and little steps in and out of rooms and along corridors, therefore although possible ot navigate a wheelchair within the lower floor of the property, assistance would be necessary. There are 2 staircases which are equally higgledy piggledy with uneven steps, steps of different depth some slope and taper and one set that go round a corner.
It shoud be noted that it is not properly wheelchair accessible, but may work for an assisted disabled person, please email me if you need to discuss.There is also a gravel drive.
We strongly suggest bringing your slippers to navigate the flooring!
It is a non smoking property
At present we regret not taking all pets freely without prior discussion, we will gladly bend the rule for very well behaved pets or guide dogs. If a dog does stay at the property he/she must not be left alone in the property, must not go onto the beds or carpet and any mess must be cleared from the garden before departure. there is a small charge per dog. and a £100 fine for leaving any dog poo in the garden.
RYTON GRANGE, SELF CATERING FARMHOUSE
please read this carefully when you make a reservation with us
whether by e mail telephone or post
when you make the booking these conditions are deemed to have been accepted by you
1. MAKING THE BOOKING
'booking' refers to the reservation of the holiday and is taken on the agreement that the property will be used soley for the purpose of a holiday
a/ you can contact us by email firstname.lastname@example.org or by telephone 01743718984 to confirm an availability and to discuss anything prior to your booking.
b/ weekly bookings are usually friday to friday starting from 4.30pm on friday to 10.00 am the following friday a weekend booking is usually friday from 4.30pm to sunday 10.00am flexibility may be possible with prior approval and charity donation, it is not always possible and not always guaranteed, we may not be able to confirm early check in until a few days before arrival.
c/ payment is accepted via paypal, credit card, debit card, direct transfer or postal order (payable to Emma Morris) but not cheque. If you pay by direct transfer you must let us know so we can update the booking.
d/ If the arrival date is 2 months or sooner from the day of booking, the full amount needs to be paid with a completed booking form, this can be easily completed online, and is preferred.
e/if the arrival date is more than 2 months in advance, then a 50% deposit can be paid, with the remaining balance due 2 months before the start of the holiday
f/ the booking form must be completed by a member of the party occupying the property and must be over 18 years of age. When signing the booking form the signatory must be authorised to agree to the booking conditions on behalf of all persons included on the booking form.
f/ BOOKINGS CANNOT BE ACCEPTED FROM PARTIES OF YOUNG PEOPLE AGED LESS THAN 18 YEARS OF AGE.
g/ payment of a deposit constitutes a binding contract and the holidaymaker is liable for the full charge.
h/ it is expected that the person making the booking takes oiut the appropriate travel insurance to cover all persons staying at the property and takes out the appropriate travel insurance to cover their stay. The person making the booking is seen to be responsible for covering the whole booking. If the person making the booking chooses not to take out travel insurance or takes out a policy that is not adequate for their needs then it is that person's responsibiity and not the responsibility of the property owner should the booking need to be cancelled for any reason.
i/ all bookings taken from 23 march 2020 have been taken in the knowledge that the covid pandemic is current and ongoing and that circumstances can change overnight. Therefore it is more important than ever to be sure that the booking is correctly covered as refunds can only be given if the property is ordered to be closed by the government.
The contract is for a short term holiday and is between the owners of Ryton Grange and the person making the booking and all members of the holiday party under our booking conditions within this document. The contract of hire is not effective until we have received and processed the deposit. The person making the booking must be 18 years old or older
The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period./ i/ the booking terms are deemed to be read and accepted by you on receipt of a payment.
IMPORTANT POINTS TO NOTE
a/ this is a non smoking property no smoking is permitted within any rooms of the property. Smoking is permitted outside, but you must pick up any waste resulting from this. If you do smoke within the prohibited areas then we will terminate your booking without refund and require you to leave immediately.
b/ due to the structure, age and location of the property there are various unavoidable access issues (see details in our access statement) including some areas of restricted head height, uneven floors, uneven stairs gravel outside. If access may be an issue for you please take time to read the statement before making a booking or phone to discuss your access requirements to avoid disappointment.
c/ pets are not allowed inside the property without permission, if they do enter, the property must be left clean without any trace of the pet on departure.You must pick up dog faeces and clean away any hairs before departure. Failure to remove dog faeces from any part of the property will attract a £100 fine.
d/ if a dog has been allowed by prior arrangement to stay then the following rules must apply..the dog must not be allowed onto any furniture including sofas and beds, dogs are not allowed on rugs or carpet, the dogs must not be left alone in the property and all sign of dog must be removed from the house and garden and binned in external bins before departure (eg hairs and faeces).
d/ children are welcome!! we can provide a travel cot (we have 4) or cot bed (we have 1) if required. A booster seat and 2 high chairs are available on request. There is no charge for the use of these facilities, but if the item is damaged or broken by you then the cost of a replacement must be paid for by you and it must be left cleaned before departure. For the travel cots we need prior notice of your requirements and you will need to provide bedding for baby safety.
e/ if babies have been using the property then their nappies must be binned in the external bins before departure
f/ 4 fold out guest beds can be hired to expand your capacity or manage space. 2 will fit in the barn, 2 in ryton grange, at a cost of £50 each to cover costs of linens we need at least 14 days notice if you require these.
g/ bed linen and towels are provided, but not for travel cots(for baby safety).
h/ With regret..we do not now accept bookings for lively stag parties, but quiet hen and stag groups are welcome.
i/ loud music outside is not allowed after midnight . Drones and fireworks are not allowed without prior discussion with the owner.
j/ the barn annexe is available and can be included in the rental of ryton grange at extra cost. It is a separate contained property located next door to ryton grange and overlooks the garden. If the house only is hired then we reserve the right to hire out the barn to another party. There are now 3 options to book house plus barn together, house alone and barn alone.
3. HIRERS OBLIGATION
the hirer agrees to..
a/ to take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of the stay as it was found. Particular attention must be given to the kitchen and bathroom to ensure all equipment and utensils are left clean and tidy. The use of foil under the grill will help to keep the oven clean. Bins must be left empty. If the BBQ has been used it must be free from grease and food before departure.
b/ a cleaning service can be provided at extra cost and prior arrangement with the owners.
c/ to pay for any breakages, losses or damage to the property before departure. You are legally required to pay for breakages caused by any member of your party.
d/ the hirer is responsible for any extraordinary cleaning costs incurred (eg smoking smells, pet damage etc). If the property is left unreasonably dirty then a cleaning fee of £150 will be charged.
e/ you are not allowed to sublet or share the property except with persons included on the initial booking form. The maximum number of adults that this property is suitable for in proper beds is 12 for the farmhouse alone and 18 with the house plus barn, another 4 can be added to the house and barn combination (only) as fold out beds to increase capacity by an extra 4, but only with prior arrangement.
f/ the use of any equipment including any outdoor play equipment must be done at the hirers risk and the owner accepts no responsibility for any consequences. If the equipment is broken the hirer is liable to pay for any breakages, it must be left clean and in good order on departure. If the barbecue is used it must be cleaned before departure.
f/ the owners do not accept liability for any loss or damage to personal effects, baggage, motor vehicles etc. Cars are parked at the owners risk. If anything is left in the property accidentally, the hirers must inform the owners as soon as possible so that the item can be located, postage charges will apply to return the item back to the hirer. Items left may be disposed of or donated to a local charity.
g/ owners must be allowed reasonable access with prior consent to the property to carry out any urgent maintenance.
h/ the owners reserve the right to refuse entry or repossess the property without notice and without refund if it is considered that the occupiers are unsuitable for any reason or are in breach of the terms.
i/ if a booking deposit is charged to the value of £200 this will not be refunded if the property is left unclean or if any parts of the property or its contents inside or out have been damaged by the hirer this included bedding and paintwork
j/ we are not liable should there be an unexpected general power cut, water supply issue or telecommunications supply problem.
k/ the hirer must inform the owner as soon as possible should there be a faulty piece of equipment so that the owners can rectify this for you as soon as is possible.
Do not travel to the property if you are showing symptoms of coronavirus. If you develop symptoms whilst you are staying you must inform the owner immediately and seek testing. You are required to leave the property as soon as you are able. Results of testing must be reported to the owner. If you are unable to leave the property on your designated departure date you will be liable for payment of extra nights and if it impacts on future guests you will be liable for the cost of their stay in full.
4. NON AVAILABILITY OF PROPERTY
a/ if the property becomes unavailable due to physical damage caused to the property, such as damage from fire, flooding or storms all rent paid will be immediately refunded in full. The hirer will have no further claims against the owner.
b/ If the property availability is affected by a reason outside of the owners control such as a force majeure, act of war, nuclear explosion, drought, industrial action, disease outbreak or other such external event, you will be required to use your travel insurance to reclaim your booking value. We will not be liable for any events outside of our control.
5. CANCELLATION FOR BOOKINGS except those covered by mastercancel (which is now unavailable from 8th january 2021)
If the hirer wishes to cancel the booking he/she should advise the owners immediately by telephone, followed by a confirmatory letter in writing. Upon receipt of such a letter the owner will (but without obligation to the hirer) use their best endeavors to obtain a replacement letting. If such a replacement is found then will refund monies paid less a 50% deposit fee.
If the owner is unable to relet then the owner shall be entitled to retain all payments already made .
Cancellation insurance can be purchased widely and is now an essential part of the booking process and these terms and conditions require you to take this out.
If the hirer has not completed the full payment and has paid a 50% deposit, this is non refundable.
If you cancel before the balance is paid, you are still liable for the balance if we are unable to relet the property.
(CANCELLATION FOR BOOKINGS MADE BETWEEN 24 JUNE 2020 UNTIL 8TH JANUARY 2021 WHICH ARE COVERED BY MASTERCANCEL..this is now unavailable for bookings taken from 8th january 2021
We now use a system called master cancel that enables guests to cancel within a specific time window and receive a full refund. This is not the same as travel insurance. This window is 60 days to 2 days before check in. This time window is very specific and inflexible. (and is not set by us, it is set by the master cancel system). It does not cover war, terrorism or nuclear/radioactive disaster.
For example, if you are due to check in at 4.30 on a Friday you will need to cancel before 4.30 on the Wednesday. If you cancel outside of the time window then you will not be eligible for a refund, if it is before the 60 days, then we will endeavour to rebook the dates for you and if successful will refund you, If we are unable to rebook the dates then you will not be refunded and will be liable for the balance to be settled. If we rebook the dates for a smaller fee, you may not receive a ful refund. If you cancel nearer than 2 days before you are due to stay then you will not be eligible for a refund at all and therefore travel insurance that covers cancellations will be necessary and we require you to take this out at the time or as near to the time of booking as you can. If you choose not to take out cancellation insurance then you accept responsibility for any loss you may incur due to your cancellation.
You will need to inform us by email or telephone within the time window.It is important that the time window is observed as there is no flexibility on this.
Refund payment for cancelled bookings will be released back to the cancelling guest on the scheduled date of check out of the original booking. Only the amount paid to date will be returned. If you have hired a hot tub or other service from another provider then this cancellation system does not include this, it is only for monies paid to us, Ryton Grange for self catering accommodation only.)
6/ EQUIPMENT SUPPLY
We make every effort to ensure the property is supplied to you with all facilities and equipment listed, we rely on you letting us know if there is any problem with the property as soon as it becomes apparent to you to give us an opportunity to correct it.
please communicate with us we want to help, we are human and wish you a fabulous holiday!!!
We are here to help you, and all of our contact details are left in the property for you to get hold of us, day or night. If we are away we have relatives on call for you, If something is not right please inform us immediately so we can make it right for you we always value feedback and are always learning new ways to perfect your stay.
We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal data is collected, held and used in strict compliance with the data protection act 1998.
10/ INFORMATION COLLECTED
11/ USE OF INFORMATION
We treat any data given to us by you when making the booking in the strictest confidence. We do not sell or transfer data and we will not contact you with advertising. We do use your contact details to contact you about your booking for example to send you the booking confirmation, update you to give you check in information, it will only be about your booking. This data is kept on file and is only the information that you supplied to us on the booking form or email conversations made. If booking via our website your booking details will be stored on our booking platform called super control . If you book via an agent, they may use your data in different ways, this will be supplied on their website terms and conditions. Data regarding children is not requested and will not knowingly be collected without parental consent. You may contact us at any time to discuss this matter.